Frequently Asked Questions
1. Products & Sizing
Do your shoes run true to size? Most of our avant-garde boots, sculptural heels and statement shoes run standard EU sizing. For chunky boots and structured silhouettes, we recommend sizing up half a size for all-day comfort. You can find detailed foot length measurements on each product page.
What materials are your footwear made of? Daphne.lab focuses on premium quality materials, including genuine leather, durable synthetic fabric and high-resistance sole materials. All materials are carefully selected to match our experimental, trend-forward designs while ensuring comfort and wearability.
Are your designs limited edition? Yes. Most of our sculptural boots and statement-making shoes are released in limited batches. New seasonal drops are exclusive to our official site. Sign up for DL Club to get early access to new arrivals.
2. Orders & Payment
How do I place an order? Simply browse our collections, select your size, add items to cart and complete checkout. We support global secure payment methods for a smooth shopping experience.
Can I modify or cancel my order after payment? Order modifications or cancellations are only available within 24 hours of purchase before shipment. Please contact our support team via email as soon as possible for assistance.
Do you offer price adjustments or discounts? Exclusive member discounts, early-bird offers and private drop access are available for DL Club members. Sign up for DL Club now to unlock insider-only benefits.
3. Shipping & Delivery
Do you ship worldwide? Yes, Daphne.lab provides global shipping to most countries and regions. Shipping fees and delivery times vary based on your destination.
How long will delivery take? Standard international delivery takes 6–12 business days after order dispatch. Peak seasons or remote regions may require extra shipping time.
How can I track my order? Once your order ships, you will receive a confirmation email with an official tracking number and link to monitor your delivery status in real time.
4. Returns & Exchanges
What is your return & exchange policy? We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, intact with original packaging and tags. Sale items are final sale and not eligible for return or exchange.
Who covers the return shipping fee? Return shipping cost is borne by the customer unless the item arrives defective, damaged or with incorrect sizing due to our shipping error.
When will I receive my refund? Once we receive and inspect your returned items, refunds will be processed within 3–7 business days to your original payment method.
5. DL Club Membership
What is DL Club? DL Club is our exclusive membership program for Daphne.lab customers. Sign up for DL club now to unlock insider-only benefits, including new drop early access, member-exclusive discounts and limited collection priority purchase rights.
Is DL Club free to join? Yes, DL Club registration is completely free for all customers.
6. Product Care & Warranty
How to maintain my leather boots and designer shoes? Keep your footwear away from long-term moisture and sharp friction. Clean leather surfaces with professional leather cleaner. Avoid prolonged sun exposure to prevent fading or material deformation.
Do you provide product warranty? We offer warranty for manufacturing defects including sole separation, stitching faults and structural issues. Normal wear and tear, accidental damage and improper maintenance are not covered by warranty.
7. Contact & Collaboration
How can I contact your support team? For product enquiries, order support and brand collaboration, please reach out via our official email. We reply within 1–2 business days.
Do you support wholesale or brand collaboration? Yes, we welcome wholesale cooperation, designer collaboration and brand partnership inquiries. Please send your detailed proposal via email for further communication.
Email：Service@daphne-lab.com