DAPHNE.LAB SHIPPING POLICY

Website: [daphne-lab.com]

1. OVERVIEW

This Shipping Policy (“Shipping Policy”) explains how DAPHNE.LAB processes, ships, and delivers orders placed through the daphne-lab.com.

This Shipping Policy applies to orders placed through the daphne-lab.com and should be read together with our Terms of Service and Return & Exchange Policy.

If there is a conflict between this Shipping Policy and mandatory consumer protection laws applicable to your purchase, the mandatory law will prevail.

2. SELLER INFORMATION

Orders placed through the Website are sold by:

Legal Entity Name : [GENTLEFIT TRADING LIMITED]

Registered Address: [FLAT/RM 2605, 26/F, THE METROPOLIS TOWER 10 METROPOLIS DRIVE HUNG HOM KL]

Country/Region: [Hong Kong Special Administrative Region of the People’s Republic of China]

The entity responsible for your order may vary depending on your shipping destination, transaction structure, or applicable law.

Where a different legal entity is responsible for a particular order, the applicable entity will be identified during checkout or in the order confirmation.

3. WHERE WE SHIP

DAPHNE.LAB offers worldwide shipping.

Availability of delivery may vary by product, destination, local regulations, customs requirements, and carrier availability.

Some remote, restricted, military, diplomatic, offshore, or otherwise difficult-to-service destinations may not be available for delivery.

The available shipping destinations and shipping methods shown at checkout are the final available options for your order.

4. SHIPPING METHODS

Depending on your destination, DAPHNE.LAB may offer one or more of the following shipping methods:

· Standard Shipping ；

· Express Shipping ；

· Priority Shipping；

· Local or regional delivery services；

· Other delivery methods displayed at checkout 。

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout.

DAPHNE.LAB may change or discontinue particular shipping methods from time to time based on carrier availability, operational requirements, or applicable law.

5. SHIPPING FEES

Shipping charges, if applicable, will be displayed before you submit your order.

Shipping fees may vary based on:

· destination country or region;

· delivery address;

· package weight or dimensions;

· shipping method;

· order value;

· promotional offers; and

· carrier charges.

DAPHNE.LAB may offer free shipping for qualifying orders subject to the applicable promotional terms.

Unless otherwise stated, free-shipping thresholds are calculated based on the merchandise value of the order and may exclude taxes, duties, shipping charges, gift cards, or other excluded items.

6. ORDER PROCESSING TIME

Orders are generally processed within:

Standard Processing Time : [5-10] business days.

Business days generally exclude weekends and applicable public holidays.

The processing period begins after payment has been successfully authorized and the order information has been verified, unless otherwise required by applicable law.

During major promotional campaigns, holidays, product launches, or periods of unusually high order volume, processing may take longer.

Where a significant delay occurs, DAPHNE.LAB will provide notice where required by applicable law.

7. ESTIMATED DELIVERY TIME

Estimated delivery time consists of:

Order Processing Time + Transit Time

Estimated transit times may vary depending on destination and shipping method.

Unless otherwise stated at checkout, estimated delivery times are approximately:

Destination	Standard Shipping	Express Shipping
United States	[5–10] business days	[2–5] business days
European Union	[5–10] business days	[2–5] business days
South Korea	[3–7] business days	[1–3] business days
Japan	[3–7] business days	[1–3] business days

The delivery estimates above are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer due to customs clearance, carrier delays, weather, public holidays, incorrect address information, or other circumstances beyond DAPHNE.LAB’s reasonable control.

8. ORDER TRACKING

Once your order has been shipped, DAPHNE.LAB may send you a shipping confirmation containing tracking information.

You may use the tracking number provided to monitor the status of your shipment.

Tracking information may take some time to become available after the package has been handed over to the carrier.

DAPHNE.LAB is not responsible for temporary inaccuracies or delays in carrier tracking information.

9. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

Please carefully check your:

· full name;

· street address;

· apartment, suite, unit, or building number;

· postal code;

· city and state/province;

· country;

· telephone number where required for delivery.

DAPHNE.LAB may be unable to change the delivery address after an order has been shipped.

If you discover an error in your delivery address, please contact Customer Service as soon as possible.

10. ADDRESS ERRORS

If an order cannot be delivered because the customer provided an incorrect or incomplete address, DAPHNE.LAB may:

· attempt to correct or redirect the shipment where possible;

· request additional delivery charges;

· arrange return of the package to DAPHNE.LAB; or

· refund the order after deducting costs that DAPHNE.LAB is legally entitled to deduct.

Nothing in this section limits any mandatory consumer rights.

11. DELIVERY TO A SAFE PLACE

Depending on the destination country and carrier, the carrier may deliver a package:

· directly to the recipient;

· to a designated household member;

· to a building reception area;

· to a parcel locker;

· to a collection point; or

· to another location permitted by the carrier and applicable law.

DAPHNE.LAB does not control the carrier’s delivery procedures.

Where applicable law requires the customer’s consent before a package may be left at an unattended location, the carrier will be expected to comply with such requirements.

12. CUSTOMS CLEARANCE

International shipments may be subject to customs inspection and clearance procedures.

Customs clearance may cause delays beyond the estimated delivery time.

Customers may be required to provide additional information or documentation to customs authorities or carriers.

DAPHNE.LAB cannot guarantee the exact time required for customs clearance.

13. IMPORT DUTIES AND TAXES

Depending on the destination, imported products may be subject to:

· customs duties;

· import VAT;

· sales or consumption taxes;

· customs brokerage fees;

· handling fees; or

· other governmental charges.

Where applicable, the estimated or actual taxes and duties payable by you will be displayed at checkout.

Where taxes or duties are not included in the checkout price, they may be collected from you by the carrier or customs authorities upon or before delivery.

The treatment of taxes and duties may vary depending on the destination, shipment value, product classification, and applicable law.

DAPHNE.LAB will not misdeclare the value, nature, origin, or classification of goods for customs purposes.

14. UNITED STATES SHIPPING

DAPHNE.LAB ships to selected addresses within the United States.

Shipping availability may vary for:

· Alaska;

· Hawaii;

· U.S. territories;

· military addresses;

· PO Boxes; or

· other restricted destinations.

Where a particular shipping service is unavailable, the available alternatives will be displayed during checkout.

Applicable U.S. federal and state consumer protection laws may provide additional rights concerning delivery, refunds, defective products, and cancellations.

Nothing in this Shipping Policy limits such mandatory rights.

15. EUROPEAN UNION SHIPPING

DAPHNE.LAB ships to selected countries within the European Union.

For EU consumers, delivery will be carried out in accordance with applicable EU and national consumer protection laws.

Where applicable law requires delivery within a specified period, DAPHNE.LAB will comply with the applicable statutory delivery requirements.

If DAPHNE.LAB fails to deliver within the legally applicable period, consumers may have statutory rights to request delivery within an additional appropriate period and, in certain circumstances, terminate the contract and obtain a refund.

These rights may vary depending on the circumstances and applicable national law.

Nothing in this Shipping Policy limits any mandatory EU consumer rights.

16. SOUTH KOREA SHIPPING

DAPHNE.LAB ships to selected addresses within the Republic of Korea.

Delivery, cancellation, withdrawal, refund, and other consumer rights will be handled in accordance with applicable Korean laws.

Where required by law, DAPHNE.LAB will provide consumers with information concerning:

· expected delivery date;

· delivery method;

· shipping charges;

· cancellation or withdrawal rights; and

· refund procedures.

If a consumer exercises a statutory cancellation or withdrawal right, DAPHNE.LAB will process the return and refund in accordance with applicable Korean law and our Return & Exchange Policy.

17. JAPAN SHIPPING

DAPHNE.LAB ships to selected addresses in Japan.

Delivery timing and applicable shipping conditions will be disclosed at checkout or in the legally required transaction information.

For Japanese consumers, DAPHNE.LAB will comply with applicable requirements concerning mail-order transactions and delivery disclosures.

Where a statutory return, cancellation, or refund right applies, such right will not be restricted by this Shipping Policy.

18. SPLIT SHIPMENTS

DAPHNE.LAB may ship an order in multiple packages where necessary due to:

· inventory availability;

· warehouse location;

· product characteristics;

· carrier requirements;

· customs requirements;

· operational considerations.

If an order is shipped in multiple packages, you may receive separate tracking numbers.

Unless otherwise stated, you will not be charged additional shipping fees solely because we split an order into multiple shipments.

19. PRE-ORDERS

For pre-order or made-to-order products, the estimated shipping date will be displayed on the relevant product page or during checkout.

Pre-order products may be shipped separately from other products in the same order.

If a product is subject to a materially changed shipping schedule, DAPHNE.LAB will provide appropriate notice where required by applicable law.

20. OUT-OF-STOCK OR BACK-ORDERED PRODUCTS

If a product becomes unavailable after you place an order, DAPHNE.LAB may contact you regarding:

· a delayed shipment;

· partial shipment;

· replacement product;

· cancellation; or

· refund.

Where applicable law provides mandatory cancellation or refund rights, those rights will apply.

21. DELIVERY DELAYS

Delivery may be delayed by circumstances including:

· customs inspections;

· severe weather;

· natural disasters;

· public holidays;

· carrier disruptions;

· labor disputes;

· transportation disruptions;

· government restrictions;

· incorrect or incomplete address information;

· security inspections;

· extraordinary order volumes; or

· other circumstances beyond DAPHNE.LAB’s reasonable control.

DAPHNE.LAB will take commercially reasonable steps to minimize delivery delays.

Where required by law, DAPHNE.LAB will notify customers of material delays and applicable cancellation or refund rights.

22. LOST, STOLEN OR DAMAGED PACKAGES

If your package appears to be lost, please contact DAPHNE.LAB Customer Service at:

Email: [SERVICE@Daphne-lab.com]

Please provide:

· order number;

· tracking number;

· delivery address;

· any relevant information concerning the delivery.

DAPHNE.LAB may contact the carrier to investigate the shipment.

If a package is confirmed to have been lost or damaged during transportation, DAPHNE.LAB will provide an appropriate remedy in accordance with applicable law and our Return & Exchange Policy.

23. PACKAGE MARKED AS DELIVERED

If tracking information shows that your package has been delivered but you cannot locate it, please first:

1. check the delivery location;

2. check with household members or building reception;

3. check with neighbors where appropriate; and

4. contact the carrier.

If the package remains missing, please contact DAPHNE.LAB Customer Service.

DAPHNE.LAB will investigate the matter and provide an appropriate solution in accordance with applicable law.

For consumers, nothing in this section is intended to transfer risk of loss in a manner prohibited by applicable law.

24. DAMAGED PACKAGES

If a package appears visibly damaged upon delivery, you should, where reasonably possible:

· photograph the package before opening it;

· photograph the damaged packaging;

· photograph the product and any visible damage; and

· contact DAPHNE.LAB Customer Service promptly.

However, failure to provide photographs will not automatically eliminate any mandatory consumer rights.

25. DELIVERY REFUSAL

If you refuse delivery of an order, please contact DAPHNE.LAB Customer Service as soon as possible.

Refusing delivery does not necessarily constitute a valid exercise of a statutory cancellation or withdrawal right.

Consumers should follow the applicable cancellation or withdrawal procedure described in our Return & Exchange Policy.

26. RETURN SHIPPING

Return shipping is governed by our Return & Exchange Policy.

Depending on the reason for the return and applicable law, return shipping costs may be:

· DAPHNE.LAB;

· The customer;

· Another responsible party

DAPHNE.LAB will not require consumers to bear return shipping costs where applicable law requires DAPHNE.LAB to bear those costs.

27. REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is returned to DAPHNE.LAB because:

· The address is incorrect;

· The customer refuses delivery;

· The customer fails to collect the package;

· Customs clearance is not completed;

· Required customs information is not provided;

· Other customer-controlled circumstances prevent delivery,

DAPHNE.LAB may contact the customer regarding reshipment, cancellation, or refund.

Any deduction from a refund will be made only to the extent permitted by applicable law.

28. RESTRICTED PRODUCTS AND DESTINATIONS

Certain products may not be available for delivery to certain destinations due to:

· customs restrictions;

· import regulations;

· product safety requirements;

· transportation restrictions;

· sanctions or trade restrictions;

· local laws; or

· carrier restrictions.

DAPHNE.LAB reserves the right to cancel or reject an order where shipment would violate applicable law.

29. INTERNATIONAL SHIPPING DOCUMENTATION

For international orders, DAPHNE.LAB or its logistics partners may use information including:

· customer name;

· delivery address;

· telephone number;

· email address;

· product description;

· product value;

· country of origin; and

· other information required for customs clearance.

Such information will be processed in accordance with our Privacy Policy and applicable data protection laws.

30. CARRIER SERVICES

DAPHNE.LAB may use third-party logistics providers and carriers, including international express, postal, courier, and local delivery companies.

Examples may include:

· [DHL]

· [FedEx]

· [UPS]

· [USPS]

· [Japan Post]

· [Yamato Transport]

· [Sagawa Express]

· [CJ Logistics]

· [Korea Post]

· other local or international carriers.

The actual carrier used for your order may vary.

DAPHNE.LAB may replace or change carriers without prior notice where reasonably necessary.

31. DELIVERY SIGNATURE

Certain orders may require a signature upon delivery depending on:

· product value;

· destination;

· carrier policy;

· security considerations; or

· applicable law.

If a signature is required and the recipient is unavailable, the carrier may attempt redelivery or hold the package at a designated location.

32. DELIVERY TO BUSINESS ADDRESSES

If you provide a business address, delivery may be made to a reception desk, mailroom, security desk, or other designated receiving location.

You are responsible for ensuring that the receiving location can accept the shipment.

33. HOLIDAY AND PEAK-SEASON DELAYS

Shipping and processing times may increase during:

· Black Friday;

· Cyber Monday;

· Christmas and New Year;

· Lunar New Year;

· Major shopping festivals;

· Product launches;

· Other peak periods.

DAPHNE.LAB will make reasonable efforts to communicate material delays.

34. FORCE MAJEURE

DAPHNE.LAB will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including:

· natural disasters;

· severe weather;

· war;

· terrorism;

· epidemics;

· governmental action;

· customs restrictions;

· transportation disruptions;

· strikes;

· supply chain disruptions;

· infrastructure failures;

· cyber incidents affecting logistics systems; or

· carrier failures.

This provision does not limit any mandatory consumer rights relating to cancellation, refund, or termination.

35. DELIVERY RISK

Risk of loss or damage will transfer to the customer only at the time and in the manner required or permitted by applicable law.

For consumers in jurisdictions where mandatory law provides that risk remains with the seller until the consumer or a designated third party obtains physical possession of the goods, DAPHNE.LAB will comply with such requirements.

Nothing in this Shipping Policy is intended to contractually transfer risk earlier than permitted by applicable law.

36. CONSUMER RIGHTS

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

This includes, where applicable:

· statutory delivery rights;

· cancellation rights;

· withdrawal rights;

· refund rights;

· rights concerning defective or non-conforming products; and

· other mandatory remedies.

37. EUROPEAN UNION CONSUMER DELIVERY RIGHTS

For consumers located in the European Union, DAPHNE.LAB will comply with applicable EU and national rules concerning delivery.

Where mandatory law requires goods to be delivered within a particular period, such statutory requirement will apply.

If DAPHNE.LAB fails to deliver within the applicable period, consumers may have additional statutory rights depending on the circumstances.

For further information, please refer to our Terms of Service and Return & Exchange Policy.

38. JAPAN CONSUMER DELIVERY INFORMATION

For customers in Japan, delivery information required under applicable Japanese law will be provided through the Website, checkout process, order confirmation, or other legally required disclosure.

Such information may include delivery timing, shipping fees, payment information, and applicable cancellation or return conditions.

39. SOUTH KOREA CONSUMER DELIVERY INFORMATION

For customers in the Republic of Korea, DAPHNE.LAB will provide legally required information regarding delivery, shipping charges, cancellation, withdrawal, and refund procedures.

Mandatory Korean consumer protection laws will prevail over any inconsistent provision of this Shipping Policy.

40. CONTACT US ABOUT SHIPPING

If you have questions concerning shipping or delivery, please contact DAPHNE.LAB Customer Service:

Customer Service Email: [SERVICE@Daphne-lab.com]

When contacting us about an order, please provide your order number whenever possible.

41. CHANGES TO THIS SHIPPING POLICY

DAPHNE.LAB may update this Shipping Policy from time to time to reflect changes in:

· shipping services;

· carriers;

· delivery destinations;

· customs requirements;

· applicable laws; or

· business operations.

The version applicable to your order will generally be the version in effect when you place your order, unless applicable law requires otherwise.

The updated version will be posted on the Website with a revised “Last Updated” date.